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OKIN Facility

OKIN FACILITY specializes in providing integrated facility management, which covers technical (hard) services such as administration and building maintenance, emergency services and energy management, technical inspection of equipment and support as well as administrative (soft) services: security services, reception, helpdesk, cleaning, etc. OKIN FACILITY seeks continuous improvement of its services, and offers its clients a unique set of know-how gained through its membership in the international European Customer Synergy S.A. alliance. Currently, OKIN manages 9,000 buildings with more than six million square meters of floor space. Its clients include ČEZ Group, AHOLD, Komerční Banka a.s. and many others.

About us

Case study

Komerční banka (CZ)

  • FM and cleaning services for Prague and the South Bohemia region
  • OKIN already provided services for South Moravia
  • Cooperation with OKIN Facility started from 1st October 2015

Mondelez (BG)

  • Two manufacturing plants – coffee and chocolate
  • 800 employees
  • 30.000 sq. m
  • Cooperation with OKIN Facility started in Feb. 2010

Stop Shop (SK)

  • Retail / Commercial parks
  • 6 Stop Shop locations
  • 31 942 sq. m of leasable area
  • 55 605 sq. m parking area and greenery

Leading financial institution (PL)

  • Worldwide leading company in banking segment
  • International contract through ECS and CBRE
  • Comprehensive cleaning, daily service, greenery services.
  • 4 offices in Wroclaw & 1 in Warsaw
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Contact us

Contact form
  • Where can you find us?
  • Průmyslový park HARFA
    Poděbradská 540/26
    190 00 Praha 9

  • Other contacts
AHOLD
Ball
ČEZ
Honeywell
Hornbach
JTI
Komerční banka (CZ)

Czech Republic,
Société Générale group

  • FM and cleaning services for Prague and the South Bohemia region
  • OKIN already provided services for South Moravia
  • Cooperation with OKIN Facility started from 1st October 2015
  • Contract duration is set for 3 years with the option to extend the agreed terms for a further period
  • The network includes more than 150 branches
  • The total serviced area is 120 000 m²
  • OKIN’s current client Komerční banka issued a tender for a new FM & cleaning services provider due to the expiration of their old contract.
  • There were a few main reasons for OKIN‘s success in the tender:
    • Long term relationship with KB on all levels
    • Excellence in service delivery
    • OKIN’s ability to offer specially tailored solutions that exactly meet client‘s expectations in terms of organizational structure, management model, etc.
    • OKIN Facility offered the most innovative solutions compared to other participants
  • FM SERVICES:
  • Technical maintenance of buildings
  • Mandatory checks (revisions)
  • Assets supervision and technical administration
  • EH&S services
  • Other administrative support applicable to the banking sector
  • CLEANING SERVICES:
    • Exterior cleaning
    • Interior cleaning
    • Delivery and refill of sanitary material
Mondelez (BG)
  • Two manufacturing plants – coffee and chocolate
  • 800 employees
  • 30.000 sq. m
  • Cooperation with OKIN Facility started in Feb. 2010
  • Small contract for cleaning services of the coffee plant was extended and currently we have IFM contract with an expiration date in 2017
  • Quality evaluation is assured by SLAs & KPIs
  • Mondelez had a number of suppliers for various FM services (approx. 30) + self-employed personnel
  • Too many people were allocated to managing all FM-related services
  • Over time introduction of new services (with financial benefit to the client)
  • OKIN introduced IFM scope in Mondelez factories in BG
  • Based on the IFM solution, Mondelez reduced the number of responsible people on their side
  • Technical management of buildings and equipment
  • Security Services
  • Landscaping and greenery care
  • Waste management
  • Laundry services
  • Catering services – as of Aug ‘15
  • Emergency service, mobile maintenance 24/7
  • Interior and exterior cleaning
  • Snow removal / winter service
  • Pest control
  • Occupational health and safety, fire protection
  • Internal mail service – as of Aug. ‘15
Stop Shop (SK)

IMMOFINANZ Services Slovensko, s.r.o.

  • Retail / Commercial parks
  • 6 Stop Shop locations
  • 31 942 sq. m of leasable area
  • 55 605 sq. m of parking area and greenery
  • Cooperation with OKIN FACILITY started on 1.1.2013
  • Contract is for 3 years with the option to extend the agreed terms for a further period
  • Quality evaluation is assured by SLA
  • No requirements for existing inventory system
  • No existing system for recording equipment and devices of individual properties
  • OKIN introduced integrated FM scope
  • OKIN provided successful consulting in the area of treatment of greenery
  • OKIN introduced PSI, Help Desk
  • Extending the number of properties after tender in 2015
  • Landscaping and greenery care
  • Technical management of buildings and equipment
  • Energy management, remote consumption monitoring
  • Waste management, environmental services
  • Occupational health and safety, fire protection
  • Interior and exterior cleaning
  • Snow removal / winter service
  • Emergency service, mobile maintenance 24/7
  • Security services including remote dispatching connection
NIKE
Office Depot
Philip Morris
Unicredit
Leading financial institution (PL)
  • Worldwide leading company in banking segment
  • International contract through ECS and CBRE
  • Comprehensive cleaning, daily service, greenery services.
  • 4 offices in Wroclaw & 1 in Warsaw
  • Over 2000 employees
  • 35.000 sq. m
  • Cooperation with OKIN FACILITY started from 1st of January 2015
  • 55 of OKIN’s employees
  • Client was not aware of current practices of FM upmarket companies
  • Each of their 5 offices managed separately with no interactions & synergies
  • Unsatisfactory service delivery level
  • Local service provider with poor cleaning processes
  • Incorrect labor contracts avoiding statutory deductions
  • Lack of project leadership
  • Presentation of service solution applying OKIN‘s standards and merging them with required procedures
  • Deep analysis of all activities
  • Building project organization structure and communication model ensuring correct management practices
  • Project transition and process application
  • Measuring every single activity
  • Comprehensive management for all sites
  • Lowering total number of FTE enabling salaries to increase for cleaning personal
  • Motivation and productivity increase for the following services:
    • Office cleaning
    • Daily service
    • Window cleaning and deep cleaning
    • Confidential and non- confidential waste management
    • Greenery services
    • Additional technical maintenance of some devices